Terms & Conditions

Standard items IN STOCK

For standard items that are in stock at the time of placing your order, we will require payment of the full amount before delivery can take place. Once the full payment has been received, our delivery company will contact you to arrange an appropriate time for delivery.

Standard items NOT IN STOCK

For standard items that are not in stock at the time of placing an order, a 50% deposit will be required as confirmation and the remainder when the goods are ready for delivery. The lead time for standard out of stock items is approximately 6-10 weeks. Once the items have arrived in stock, we will contact you to arrange for payment of the remainder and an appropriate time for delivery.

CUSTOM ORDERS (finish or dimensions)

For orders with a customised dimension or finish, a 50% deposit will be required as confirmation and the remainder when the goods are ready for delivery. The lead time for custom items is approximately 6-10 weeks. Once the items have arrived in stock, we will contact you to arrange for payment of the remainder and an appropriate time for delivery.

Cancellation of Orders

Orders for standard items can be cancelled, in writing, prior to confirmation of delivery and all funds will be reimbursed. Custom orders (dimension & finish) can also be cancelled prior to receiving confirmation of delivery dates, but the 50% deposit will not be refunded, to cover the cost of manufacture, shipping and administration. All cancellations should be done in writing to:
African Crossing Ltd
2nd Floor
145-157 St John Street
London
EC1V 4PY

Returns Policy

For damaged or incorrect deliveries please contact African Crossing in writing within 7 days of receipt of delivery, in order to arrange for the collection of the goods. This does not affect your Statutory Rights.

Delivery

Delivery is not included in the purchase price and will be quoted specifically based on the size of the order. At the time of order confirmation, we will ask you for a delivery address, contact name and telephone number. When the items are ready for delivery, our delivery company will contact you to confirm the delivery details and arrange for an appropriate delivery date. Please note that standard delivery is to the door of the delivery address, Monday to Friday. As some of the items are crated and heavy, please make your own arrangements for installation or alternatively indicate any special delivery arrangements at the time of placing your order.